When the software encounters any problem in functioning, ‘Send Debug Information’ of eScan generates a file called ‘debugs.zip’. eScan gives an option to send that Self Analysis along with a small description of the problem keyed in by the user to the MicroWorld support team, who identifies the cause of the issue and helps resolve it.
![Self Diagnosis / Troubleshooting](https://www.escanav.com/images/india/self_diagnosis.jpg)